If any product is out of stock or unavailable we will contact, you immediately to find out if you are interested in receiving a substitution. If a substitution is not acceptable, you may wish to terminate the sale in which case, we will refund the amount charged to your credit card.
***Please note: Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.
Terms of payment are always 100% upfront. We accept all major credit cards. For our credit card customers that order online, as soon as you place an order online your credit card will be charged. Once payment is made there are no cancellations of orders for refunds. ALL SALES ARE FINAL!
Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different from your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary, a representative will contact you promptly after your order has been placed.
***INTERNATIONAL ORDERS: There is a possible customs fee that can be requested by the postal service upon delivery/receipt of the package. The Lash Library is not at liberty to calculate or charge customers as we have no control over the fees required outside of regular shipping fees. Please contact your local postal service for further details.
***Please note: Prices, specifications, and availability of products are subject to change without notice.
No Refund Policy
At The Lash Library, we maintain a very high level of quality assurance. We take every bundle of hair through a vigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied. Our Microblading, Eyelash Extension and Eyebrow Threading services are top of the line and we stand by our products. Due to the nature of this product and service, ALL SALES ARE FINAL, and no refunds will be issued.
There are times and at The Lash Library sole discretion, we may exchange products or portions of a product. Requests must be made within 5 calendar days from the date of purchase. Any exchange request after 5 calendar days will not be honored. We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note: Perming, Coloring, Lifting, Rinsing, Removing the hair from the weft or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENTS OR GUARANTEES. All returns are subject to a 10% restocking fee.
Failed Deliveries / Refused Shipments / Incorrect Shipping Address
Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information needed to deliver your package (Address, Apt Number, Etc.). Your order will be shipped via USPS to the address you provide. It is extremely important that you give us accurate and complete information. If an address correction needs to be made after your shipment has been sent you will be assess the fee USPS charges us to make the correction or to reship the product. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS. ALL SALES ARE FINAL!
Our Commitment to Privacy
Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
When We Collect Your Information
This notice addresses and applies to all information collected or submitted on the www.thelashlibrary.com. We collect your name, address, phone number, email address, and credit/debit card information to create your account and to process orders.
On some of our pages, you can submit information about other people. On these pages, you can send and order items to be sent to other parties as a gift.
What We Do with Your Information
We use the information you provide when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.We use the information you provide about other parties when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.You can register with our website if you would like to receive our newsletter as well as updates on our store. Information you submit on our website will not be used for this purpose unless you choose to sign up on our newsletter list. We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commit to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
If you have other questions or concerns about these privacy policies, please contact us at email@example.com.